Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after they are placed. Orders are not processed, shipped, or delivered over holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay in shipping your order, we will contact you using the email address provided at checkout.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout based on the destination, shipping method selected, and order weight.
Estimated delivery times are provided by the shipping carrier and are estimates only. Actual delivery times may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if available.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made after an order has been processed.
Lost, Stolen, or Delayed Packages
If your package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us. We will work with you to investigate the issue and, when applicable, assist with filing a claim with the shipping carrier.
While we cannot guarantee the outcome of carrier investigations, we are committed to helping our customers resolve shipping issues whenever possible.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product, packaging, and shipping label. We will work with you to determine an appropriate resolution.
Shipping Restrictions
We currently ship to locations within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations unless otherwise stated.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: support@sitpittie.com
Business Name: Sit Pittie Pet Boutique
