Refund policy
Return Eligibility
Items may be returned within 30 days of the delivery date for a refund or exchange, provided they meet the following conditions:
- The item is unused and in its original condition.
- The item is returned in its original packaging, including any tags, labels, or accessories.
- Proof of purchase is provided.
We reserve the right to refuse returns that do not meet these requirements.
Return Shipping
Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account after processing, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We gladly accept exchanges within 30 days of delivery for eligible items. Exchange requests are subject to product availability.
If the requested replacement item is unavailable, a refund will be issued instead.
Customers are responsible for return shipping costs associated with exchanges unless the item was received damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.
In these cases, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Perishable treats and food products
- Gift cards
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
Email: support@sitpittie.com
Business Name: Sit Pittie Pet Boutique
